recent thoughts from our team
One of my most powerful lessons in design thinking failure landed in my lap. Literally.
Successful companies have always understood that happy customers buy more and that they buy more often. They also understand the happy employees stay longer (which costs a company less money over time) and contribute to happier customers.
It affects productivity, employee retention, and whether or not top talent want to work for a business. It's what drives organizational success: how colleagues act, interact, and behave. Managing workplace culture is a critical business function, yet most professional services firms just wing it.
While many organizations still use outdated methods like annual employee reviews or engagement surveys, more forward-thinking organizations are tapping into tools that provide more frequent and more valuable information. Artificial intelligence (AI) is helping more and more of these organizations every day.
What does your “talent brand” have to do with customer experience? As it turns out, everything. Consider how Chicago law firm Levenfeld Pearlstein articulates what it calls the LP Way.